UXUS is a full-service customer experience (CX) consultancy. We harness the power of storytelling to drive CX transformation.

Cx 01

Our CX Methodology

We believe that a great customer experience is like a great story, with a unique plot that leaves you wanting more. Our methodology is rooted in the principles of great storytelling.

Act 1:

Concept

Set the stage, know your audience and plot the master narrative to define your CX vision.

Act 2:

Develop

Storyboard the customer journey and bring the CX to life through highly-orchestrated signature moments.

Act 3:

Launch

Test and optimize the CX to build the first pilot, followed by a full-scale release with a bang.

Discover Our Transformative Customer Experiences

Cx 02

L'Occitane

Buzzworthy Provencal Oasis.

A two-floor, immersive oasis in the heart of London fuses food and beverage with skin care and makeup services for a category-disrupting, omni-channel, social-media ready experience.

Read more
Cx 03

"UXUS was great, and we're still in regular dialogue with the practice. It's now one of our true partners. We're really pleased with the store - the customer feedback has been brilliant so we know that our customers really like it."

Jamie Taylor, ex Retail, Property & Wholesale Director at L'Occitane

Our Customer Experiences unlock remarkable brand growth

Increase in footfall

180%

for L'Occitane Brand

Higher inventory turnover

8x

for L'Occitane brand experience

In-store sales increase

85%

for Godiva Hong Kong experiene pilot

Cx 04

LS:N x UXUS

The Future of Luxury is Invisible

George Gottl, Chief Creative Officer at UXUS, shares his vision on luxury experiences for leading intelligence website, LS:N.

Read more

muted icon sharethis icon unmute icon