UXUS is a full-service global customer experience (CX) retail design agency. UXUS harnesses the power of storytelling to drive CX transformation.

UXUS is a full-service customer experience (CX) consultancy. We harness the power of storytelling to drive CX transformation.

Cx 01

Our CX Methodology

We believe that a great customer experience is like a great story, with a unique plot that leaves you wanting more. Our methodology is rooted in the principles of great storytelling.

Act 1:


Set the stage, know your audience and plot the master narrative to define your CX vision.

Act 2:


Storyboard the customer journey and bring the CX to life through highly-orchestrated signature moments.

Act 3:


Test and optimize the CX to build the first pilot, followed by a full-scale release with a bang.

Discover Our Transformative Customer Experience Case Studies

Cx 02


Buzzworthy Provencal Oasis.

A two-floor, immersive oasis in the heart of London fuses food and beverage with skin care and makeup services for a category-disrupting, omni-channel, social-media ready experience.

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Cx 03

"UXUS was great, and we're still in regular dialogue with the practice. It's now one of our true partners. We're really pleased with the store - the customer feedback has been brilliant so we know that our customers really like it."

Jamie Taylor, ex Retail, Property & Wholesale Director at L'Occitane

Our Customer Experiences unlock remarkable brand growth

Increase in footfall


for L'Occitane Brand

Higher inventory turnover


for L'Occitane brand experience

In-store sales increase


for Godiva Hong Kong experiene pilot

Cx 04


The Future of Luxury is Invisible

George Gottl, Chief Creative Officer at UXUS, shares his vision on luxury experiences for leading intelligence website, LS:N.

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