Our CX Methodology
We believe that a great customer experience is like a great story, with a unique plot that leaves you wanting more. Our methodology is rooted in the principles of great storytelling.
Set the stage, know your audience and plot the master narrative to define your CX vision.
Storyboard the customer journey and bring the CX to life through highly-orchestrated signature moments.
Test and optimize the CX to build the first pilot, followed by a full-scale release with a bang.
A two-floor, immersive oasis in the heart of London fuses food and beverage with skin care and makeup services for a category-disrupting, omni-channel, social-media ready experience.
"UXUS was great, and we're still in regular dialogue with the practice. It's now one of our true partners. We're really pleased with the store - the customer feedback has been brilliant so we know that our customers really like it."
Jamie Taylor, ex Retail, Property & Wholesale Director at L'Occitane
Our Customer Experiences unlock remarkable brand growth
for L'Occitane Brand
for L'Occitane brand experience
for Godiva Hong Kong experiene pilot