UXUS is a full-service global customer experience (CX) retail design agency. UXUS harnesses the power of storytelling to drive CX transformation.
UXUS is a full-service customer experience (CX) consultancy. We harness the power of storytelling to drive CX transformation.
Our CX Methodology
We believe that a great customer experience is like a great story, with a unique plot that leaves you wanting more. Our methodology is rooted in the principles of great storytelling.
Act 1:
Concept
Set the stage, know your audience and plot the master narrative to define your CX vision.
Act 2:
Develop
Storyboard the customer journey and bring the CX to life through highly-orchestrated signature moments.
Act 3:
Launch
Test and optimize the CX to build the first pilot, followed by a full-scale release with a bang.
Discover Our Transformative Customer Experience Case Studies
L'Occitane
Buzzworthy Provencal Oasis.
A two-floor, immersive oasis in the heart of London fuses food and beverage with skin care and makeup services for a category-disrupting, omni-channel, social-media ready experience.
"UXUS was great, and we're still in regular dialogue with the practice. It's now one of our true partners. We're really pleased with the store - the customer feedback has been brilliant so we know that our customers really like it."
Jamie Taylor, ex Retail, Property & Wholesale Director at L'Occitane
Our Customer Experiences unlock remarkable brand growth
Increase in footfall
180%
for L'Occitane Brand
Higher inventory turnover
8x
for L'Occitane brand experience
In-store sales increase
85%
for Godiva Hong Kong experiene pilot
LS:N x UXUS
